Summarize FAQs

MyPanel is Yabble’s customer-community software product. Brands build their own exclusive communities for research, enabling agile and iterative feedback with customers.

MyPanel communities have fully customized branding and permissions, and there are no limits on the number of participants or projects.

Book a demo with our Customer Success team! They'll take you through a personalized demo, explain pricing, and answer all your questions.

Yabble reaches more than 60 million consumers in 45 countries around the world. Use the easy order wizard to set who you want to talk to, and instantly receive pricing.

Absolutely! Yabble can reach many different business and niche audiences, but please note that they often take longer to reach and can cost more because of their specialist natures.

Use the easy order wizard to set who you'd like to talk to, and instantly receive pricing. For highly specialized audiences, talk to a member of our Customer Success team.

There are no limits to the data you can upload, but please note that larger files will take longer to process.

You must also ensure that you're the owner of the data and that you have all the necessary permissions to use it for research purposes.

There's no set-up required to get started on the Pro, Pro+, and Business plans. If you want to purchase a bespoke Enterprise plan or the MyPanel add-on, you may incur costs for custom set-ups. For more information, please reach out via in-app chat, or email us at hello@yabble.com — and we'll get you sorted right away!

We accept all major credit cards and process them through our Stripe integration. (For specific information on which cards are accepted, please visit Stripe's website.)

We also allow monthly invoicing pending internal approval by the Yabble team.

Yep! If you’ve loaded a credit card into your profile, you can easily make purchases for products like Hey Yabble credits and marketplace samples. To input your credit card details, head to the Settings > Plan and billing section of your account.

Billing starts on the date that you subscribe and gain access to the Yabble platform. After that, your monthly subscription will be billed on that same day each month. Credit cards will be charged on your monthly anniversary date, and invoices are payable by the date set out in your agreed terms.

You'll receive your first invoice at seven days. You can make additional one-off purchases (such as Hey Yabble credits) throughout the trial period; these will be auto-debited from your card rather than added to your end-of-trial invoice.

If you're signing up for Pro, Pro+, or Business, you'll need to input your credit card information during onboarding. Once you've subscribed, you can apply to change to monthly invoicing from the Billing page in your account. Monthly invoicing requires internal approval by the Yabble team.

Switching from credit card to invoicing will end your free trial — so if you prefer the invoicing option, we recommend waiting until your trial has ended to make the switch.

If you're signing up for a custom Enterprise plan, your customer success manager can set you up on monthly invoicing during the onboarding process.

Absolutely! Message the Yabble team via the Help Center or email us on hello@yabble.com, and we’ll make it happen for you.

We offer four plans designed to help our customers get the most value from Yabble. They’re called Pro, Pro+, Business, and Enterprise. Pro, Pro+, and Business are billed at set costs and include set features and functionalities.

Enterprise is a custom plan for businesses with complex insights requirements. These plans are priced according to need.

No problem! Contact us on hello@yabble.com or book a demo with one of our sales team, and we'll get you on the perfect plan for your insights needs.

Of course! You can change your plan at any time in your account settings.

Upgrades will be prorated. If you downgrade, you'll retain the features and functionalities of your current plan until the end of your billing cycle, at which point the downgrade will take effect.

If you're on the Pro or Pro+ plan, you'll need to upgrade to Business if you want to add additional user licenses. If you're on Business or Enterprise, you can purchase additional users through the Users page in your account.

Before you can downgrade, you must remove users from your current plan until you reach the user limit for the lower tier (e.g. if you're downgrading to Pro from Pro+, you must remove users until you have only one in your account).

Any user you remove will immediately lose access to the platform, so we recommend waiting until the end of your current billing cycle to remove users and complete the downgrade process.

It's easy! Just select your plan, complete the sign-up process, and start exploring the platform. You'll get immediate access to everything included in your subscription.

Your Pro trial includes all the features and functionalities of the full Pro plan. You'll get 100 complimentary Hey Yabble credits you can use to explore our tools and generate insights.

No problem! You can purchase additional customer support hours over and above what's included in your plan. Just let us know how many hours you need, and we'll get in touch with you and take care of the rest.