There's no set-up required to get started on the Pro, Pro+, and Business plans. If you want to purchase a bespoke Enterprise plan or the MyPanel add-on, you may incur costs for custom set-ups. For more information, please reach out via in-app chat or email us at hello@yabble.com — and we'll get you sorted right away!

Billing starts on the date that you subscribe and gain access to the Yabble platform. After that, your monthly subscription will be billed on that same day each month. Credit cards will be charged on your monthly anniversary date, and invoices are payable by the date set out in your agreed terms.

You'll receive your first invoice at seven days. You can make additional one-off purchases (such as Hey Yabble credits) throughout the trial period; these will be auto-debited from your card rather than added to your end-of-trial invoice.

We accept all major credit cards and process them through our Stripe integration. (For specific information on which cards are accepted, please visit Stripe's website.)

We also allow monthly invoicing pending internal approval by the Yabble team.

If you're signing up for Pro, Pro+, or Business, you'll need to input your credit card information during onboarding. Once you've subscribed, you can apply to change to monthly invoicing from the Billing page in your account. Monthly invoicing requires internal approval by the Yabble team.

Switching from credit card to invoicing will end your free trial — so if you prefer the invoicing option, we recommend waiting until your trial has ended to make the switch.

If you're signing up for a custom Enterprise plan, your customer success manager can set you up on monthly invoicing during the onboarding process.

Absolutely! Message the Yabble team via the Help Center or email us on hello@yabble.com, and we’ll make it happen for you.

No problem! Contact us on hello@yabble.com or book a demo with one of our sales team, and we'll get you on the perfect plan for your insights needs.

Of course! You can change your plan at any time in your account settings.

Upgrades will be prorated. If you downgrade, you'll retain the features and functionalities of your current plan until the end of your billing cycle, at which point the downgrade will take effect.

If you're on the Pro or Pro+ plan, you'll need to upgrade to Business if you want to add additional user licenses. If you're on Business or Enterprise, you can purchase additional users through the Users page in your account.

Before you can downgrade, you must remove users from your current plan until you reach the user limit for the lower tier (e.g. if you're downgrading to Pro from Pro+, you must remove users until you have only one in your account).

Any user you remove will immediately lose access to the platform, so we recommend waiting until the end of your current billing cycle to remove users and complete the downgrade process.

It's easy! Just select your plan, complete the sign-up process, and start exploring the platform. You'll get immediate access to everything included in your subscription, and one of our customer success team will be in touch to schedule your onboarding.

Your Pro trial includes all the features and functionalities of the full Pro plan. You'll get 100 complimentary Hey Yabble credits you can use to explore our tools and generate insights.

No problem! You can purchase additional customer support hours over and above what's included in your plan. Just let us know how many hours you need, and we'll get in touch with you and take care of the rest.

Hey Yabble credits are used to pay for Hey Yabble analysis and are priced on a per-comment basis (one credit = one comment). You can use your Hey Yabble credits to perform Counts or Queries on your unstructured text data, generating richly detailed insights at speed and with ease. Volume discounts are available for larger purchases on all plans, and credits are valid for 12 months from the date of purchase.

You can buy extra credits a few different ways: during the onboarding process, when you start a Hey Yabble Explore or Query, and from your Billing settings. If you need any help, please reach out to our customer support staff via the in-app chat, or email hello@yabble.com.

All Hey Yabble credits must be used within 12 months of the date of purchase. You can view the expiration date of your credits in your account.

You can purchase additional credits whenever you like, and you can also top up credits in a purchase flow if you run out. For example: you have 50 credits in your account and need 100 to complete a Query. You can choose to buy just the 50 you need or top up your account with even more at the same time.