FAQs

Hey Yabble Count is a key feature of Hey Yabble, our revolutionary AI-powered insights generator. Using a combination of cutting-edge and proprietary algorithms and technology, it creates themes and sub-themes from your unstructured text data, applying sentiment to both the overall dataset and individual comments to give you a detailed understanding of your audience. 

The insights Hey Yabble Count provides enable you to immediately identify the key things you can do to drive business growth. They also highlight opportunities for summarization queries, guiding you to areas you can mine for even deeper insights. 

Hey Yabble Count helps you pinpoint places for improvement, allows you to optimize your customer and brand experiences, and validates business strategy and decisions. 

Hey Yabble Count is capable of analyzing unstructured data from nearly any source, including survey responses, product reviews, unnested comments from social media, and call center data.

Theme and sub-theme counts allow you to unlock immense value from your text data. They enable you to see the most talked-about subjects within a particular dataset and can tell you instantly where the biggest drivers and inhibitors of your business lie. 

Themes are one- to two-word subjects that highlight the main areas of response within your dataset. These are high-level buckets such as management, customer service, online shopping, and shipping. 

Sub-themes add layers of rich detail to your themes. For each theme that Hey Yabble generates from your dataset, you’ll see all the sub-themes that sit underneath it, be they positive, neutral, or negative. For example: 

Theme: Parking 

Sub-themes: Spacious parking spots, Good location, Expensive parking, Too busy/not enough availability  

Sub-themes are one of the true goldmines of Hey Yabble and allow you to: 

• Pinpoint the precise areas where you can improve to drive business growth. 
• Understand customers’ pain points and solve their problems. 
• Make data-driven decisions. 

Hey Yabble Count is available to customers on Yabble subscription plans. Simply upload your dataset, and let Hey Yabble work its magic.

Sentiment gives you an indication of how people feel about a particular subject. Hey Yabble provides in-depth sentiment analysis, displaying it in the form of a sentiment score that gives you an immediate numerical snapshot of the positive, negative, and neutral feelings around a particular subject. The sentiment score on themes ranges from -100 to 100. 

Hey Yabble generates two types of sentiment: 

• Overall sentiment. This indicates the sentiment breakdown within your entire dataset. It’s displayed as a donut chart at the top of your Hey Yabble Counting dashboard, separated into easily understandable, color-coded sections. Positive is green, neutral is orange, and negative is red. 
• Theme and sub-theme sentiment. Hey Yabble calculates sentiment for each individual theme and sub-theme, displaying sub-theme sentiment in the form of an emoticon. Positive is green, neutral is orange, and negative is red. (For instance: you would see a red emoticon next to the Parking > Small spaces sub-theme.) If you hover over the emoticon, you’ll see a detailed count and percentage breakdown of the positive, neutral, and negative buckets. 
• Comment sentiment. You’ll also be able to view sentiment on an individual comment level, indicating at a glance whether a particular comment is positive, neutral, or negative. 

Sentiment score is based on a scale of -100 to 100 and is calculated using Google algorithms. The thresholds are: 

• Positive = 15 < x ≤ 100 
• Neutral = -15 ≤ x ≤ 15 
• Negative = -100 ≤ x < -15 

The filter functionality allows you to filter by different variables and to hone in on certain segments of your results. You can filter by: 

• Anything you upload (these data parameters come through as custom variables) 
• Response date 
• Comment sentiment 
• Themes 
• Theme sentiment
• Demographics (pulled through from your data)
• Questions (pulled through from your data) 

Future releases will include the ability to filter by sub-themes as well. 

Your Explore page displays a clear, concise visualization of the analysis Hey Yabble has performed on your dataset. 

Your overall sentiment score sits at the top, next to a box displaying correlation between themes and sentiment. This box links to our Query feature, enabling you to run a Hey Yabble Query straight from your counting results. 

Below your sentiment score, you’ll see two tabs marked Themes and Sub-themes. You’ll also see the Comments/Filters sidebar to the right. 

The Themes tab displays the top-level themes from your dataset, alongside percentage and sentiment scores for each. Percentage indicates the frequency with which that theme arose during analysis. 

If you click the arrow (>) next to a theme, your sub-themes will populate underneath, alongside their own percentage counts and sentiment (displayed as emoticons). 

The Sub-themes tab displays all your sub-themes in one list. They’re ordered from highest to lowest count, irrespective of their parent themes — but you can see the corresponding theme listed next to each in parentheses (i.e. Spacious parking spots (Parking)). Note: the order of sub-themes in the overall Sub-themes tab may differ from the order of sub-themes under each parent theme. 

Hovering over the emoticon next to a sub-theme will generate that sub-theme’s individual sentiment score (counts and percentages for positive, neutral, and negative). 

You can, although we highly recommend running a count first so you can see where your money will be best spent on querying. 

Hey Yabble Count enables you to identify the areas of your dataset that are worth diving deeper into. With that knowledge, you can run summarizations on highly relevant areas that are likely to deliver the best value for you and your business. 

But if you already know where you’d like to focus a summarization query, here’s the process: 

• From the Hey Yabble homepage, launch a new Query. 
• Select your project and question, and give your Query a name. 
• Add your filters (we highly recommend doing this before running your Query). 
• Input your open-ended question into the assigned field. 
• Click “Check.” From here, the engine will run your query on a sample of your data. This will allow you to check that the test summary is what you expect.
• If you’re happy with the test summary, complete your insight by selecting the number of comments you want to run your query on and confirming payment.
• View summarization results for your entire Query. 

Yep, and we recommend you do! To ensure Hey Yabble is analyzing the relevant data and that you’re getting the results you’re looking for, we enable you to run a free test on your dataset prior to running your full query. 

Tip: make sure you set your filters before running the test! 

You can create a new query in one of two ways: 1) by creating a new tab at the top of your screen (you’ll need to select your project and question) or 2) by going straight from your Hey Yabble Explore page. The second option will pre-fill your project and question for you. 

To run your test, follow these instructions: 

• Give your Query a name. 
• Add your filters (we highly recommend doing this before running your Query). 
• Input your open-ended question into the assigned field.
• Click “Check.” From here, the engine will display your test summary. 

Definitely! The current release of Hey Yabble Count allows for simple data export via an easily shareable CSV format. Later product releases will include more export formats. 

Hey Yabble Count uses Hey Yabble credits as currency. One comment = one credit. So for instance: if you run Hey Yabble Count on 500 comments, you’ll spend 500 credits. Visit our pricing page here for more info.

MyPanel is Yabble’s customer-community software product. Brands build their own exclusive communities for research, enabling agile and iterative feedback with customers.

MyPanel communities have fully customized branding and permissions, and there are no limits on the number of participants or projects.

Book a demo with our Customer Success team! They'll take you through a personalized demo, explain pricing, and answer all your questions.

Yabble reaches more than 60 million consumers in 45 countries around the world. Use the easy order wizard to set who you want to talk to, and instantly receive pricing.

Absolutely! Yabble can reach many different business and niche audiences, but please note that they often take longer to reach and can cost more because of their specialist natures.

Use the easy order wizard to set who you'd like to talk to, and instantly receive pricing. For highly specialized audiences, talk to a member of our Customer Success team.

There are no limits to the data you can upload, but please note that larger files will take longer to process.

You must also ensure that you're the owner of the data and that you have all the necessary permissions to use it for research purposes.

There's no set-up required to get started on the Pro, Pro+, and Business plans. If you want to purchase a bespoke Enterprise plan or the MyPanel add-on, you may incur costs for custom set-ups. For more information, please reach out via in-app chat, or email us at hello@yabble.com — and we'll get you sorted right away!

We accept all major credit cards and process them through our Stripe integration. (For specific information on which cards are accepted, please visit Stripe's website.)

We also allow monthly invoicing pending internal approval by the Yabble team.

Yep! If you’ve loaded a credit card into your profile, you can easily make purchases for products like Hey Yabble credits and marketplace samples. To input your credit card details, head to the Settings > Plan and billing section of your account.

Billing starts on the date that you subscribe and gain access to the Yabble platform. After that, your monthly subscription will be billed on that same day each month. Credit cards will be charged on your monthly anniversary date, and invoices are payable by the date set out in your agreed terms.

You'll receive your first invoice at seven days. You can make additional one-off purchases (such as Hey Yabble credits) throughout the trial period; these will be auto-debited from your card rather than added to your end-of-trial invoice.

If you're signing up for Pro, Pro+, or Business, you'll need to input your credit card information during onboarding. Once you've subscribed, you can apply to change to monthly invoicing from the Billing page in your account. Monthly invoicing requires internal approval by the Yabble team.

Switching from credit card to invoicing will end your free trial — so if you prefer the invoicing option, we recommend waiting until your trial has ended to make the switch.

If you're signing up for a custom Enterprise plan, your customer success manager can set you up on monthly invoicing during the onboarding process.

Absolutely! Message the Yabble team via the Help Center or email us on hello@yabble.com, and we’ll make it happen for you.

We offer four plans designed to help our customers get the most value from Yabble. They’re called Pro, Pro+, Business, and Enterprise. Pro, Pro+, and Business are billed at set costs and include set features and functionalities.

Enterprise is a custom plan for businesses with complex insights requirements. These plans are priced according to need.

No problem! Contact us on hello@yabble.com or book a demo with one of our sales team, and we'll get you on the perfect plan for your insights needs.

Of course! You can change your plan at any time in your account settings.

Upgrades will be prorated. If you downgrade, you'll retain the features and functionalities of your current plan until the end of your billing cycle, at which point the downgrade will take effect.

If you're on the Pro or Pro+ plan, you'll need to upgrade to Business if you want to add additional user licenses. If you're on Business or Enterprise, you can purchase additional users through the Users page in your account.

Before you can downgrade, you must remove users from your current plan until you reach the user limit for the lower tier (e.g. if you're downgrading to Pro from Pro+, you must remove users until you have only one in your account).

Any user you remove will immediately lose access to the platform, so we recommend waiting until the end of your current billing cycle to remove users and complete the downgrade process.

It's easy! Just select your plan, complete the sign-up process, and start exploring the platform. You'll get immediate access to everything included in your subscription.

Your Pro trial includes all the features and functionalities of the full Pro plan. You'll get 100 complimentary Hey Yabble credits you can use to explore our tools and generate insights.

No problem! You can purchase additional customer support hours over and above what's included in your plan. Just let us know how many hours you need, and we'll get in touch with you and take care of the rest.