FAQs
Yabble ChatGPT Plugin FAQ
How does the Yabble ChatGPT Plugin work?
The Yabble ChatGPT Plugin is the ultimate end to end AI solution for research. Making insights in minutes a reality.
- Specify your topic of interest, then review, amend or approve the questions built on Yabble’s decades of research expertise.
- Specify your desired audience using demographic and behavioural characteristics or simply approve Yabble's suggestion based on your topic.
- Using augmented data, Yabble’s ChatGPT plugin provides instant answers to your questions.
- To run a larger study, add additional data sources or download the data for further analysis use the link provided and sign up to a 30 day free trial in Yabble to explore the full power of AI for insights.
How do I access the Yabble ChatPGPT plugin?
Sign up to ChatGPT’s Plus service then select the Yabble plugin from the plugin store. Discover more here
What is augmented data?
Augmented data uses the combined knowledge of ChatGPT, social media and global trend data to create a unique AI-generated audience to answer your research questions. This unique approach via the Yabble plugin provides increased relevancy and recency of data above what ChatGPT alone can provide.
Can I ask any research question for any audience?
Yes, the Yabble ChatGPT plugin has a very broad range of knowledge and should be reliable for most topics and markets. If you have a highly specialized topic and need a different research approach contact the Yabble team via hello@yabble.com
How much data can I create?
The number of topics you can research is unlimited. For each topic, there is a limit of 50 completed responses within the ChatGPT plugin environment. This gives a good indication of what a market is thinking or feeling on any topic. This size limit ensures the product works quickly in the plugin environment. If you want to add more data for additional insights, sign up to Yabble’s 30 day free trial.
How to I conduct further research on my insights?
At the end of each project using the plugin you will be provided with a link to the Yabble platform. This link identifies your project in the Yabble platform and enables you to:
- Run additional analysis on your data
- Collect additional data to enhance your project
- Download your insights
Is data protected when I use the Yabble ChatGPT plugin?
When using the plugin in the ChatGPT store you are subject to the terms and conditions of use for your own OpenAI account. We encourage you to check your data sharing and privacy settings.
When you transfer to the Yabble platform you are covered by Yabble's security and privacy settings which include ensuring that your data does not pass to OpenAI to train their models.
How much does it cost to use the Yabble ChatGPT plugin?
The Yabble ChatGPT plugin is free to use. It generates up to 6 research questions and populates 50 completed responses with an insight summary provided.
If you would like to conduct a larger study, run additional analysis or download the data sign up to our 30 day free trial in Yabble to explore the full power of AI for insights. If you are an existing Yabble user, click the Yabble link in ChatGPT and login using your existing credentials to see your data.
Yabble Gen FAQ
What is Gen?
Gen is the ultimate AI research assistant. A chat product, currently in Beta release, ask any questions of your data at any time. Use it to iterate and dive deeper into topics.
What does Beta release mean?
This means Gen is available to use now and that there is also a range of features still to be made available in future releases.
How much does Gen cost?
Gen is free to use in Beta release. A range of pricing options will be available upon full release.
Count, Query & Summarize FAQ
What is Hey Yabble Count, and why is it useful?
Hey Yabble Count is a key feature of Hey Yabble, our revolutionary AI-powered insights generator. Using a combination of cutting-edge and proprietary algorithms and technology, it creates themes and sub-themes from your unstructured text data, applying sentiment to both the overall dataset and individual comments to give you a detailed understanding of your audience.
The insights Hey Yabble Count provides enable you to immediately identify the key things you can do to drive business growth. They also highlight opportunities for summarization queries, guiding you to areas you can mine for even deeper insights.
Hey Yabble Count helps you pinpoint places for improvement, allows you to optimize your customer and brand experiences, and validates business strategy and decisions.
What kinds of data can I run counts on?
Hey Yabble Count is capable of analyzing unstructured data from nearly any source, including survey responses, product reviews, unnested comments from social media, and call center data.
What are themes and sub-themes?
Themes are one- to two-word subjects that highlight the main areas of response within your dataset. These are high-level buckets such as management, customer service, online shopping, and shipping.
Sub-themes add layers of rich detail to your themes. For each theme that Hey Yabble generates from your dataset, you’ll see all the sub-themes that sit underneath it, be they positive, neutral, or negative. For example:
Theme: Parking
Sub-themes: Spacious parking spots, Good location, Expensive parking, Too busy/not enough availability
Sub-themes are one of the true goldmines of Hey Yabble and allow you to:
- Pinpoint the precise areas where you can improve to drive business growth.
- Understand customers’ pain points and solve their problems.
- Make data-driven decisions.
What are sentiment and sentiment scores?
Sentiment gives you an indication of how people feel about a particular subject. Hey Yabble provides in-depth sentiment analysis, displaying it in the form of a sentiment score that gives you an immediate numerical snapshot of the positive, negative, and neutral feelings around a particular subject. The sentiment score on themes ranges from -100 to 100.
Hey Yabble generates two types of sentiment:
- Overall sentiment. This indicates the sentiment breakdown within your entire dataset. It’s displayed as a donut chart at the top of your Hey Yabble Counting dashboard, separated into easily understandable, color-coded sections. Positive is green, neutral is orange, and negative is red.
- Theme and sub-theme sentiment. Hey Yabble calculates sentiment for each individual theme and sub-theme, displaying sub-theme sentiment in the form of an emoticon. Positive is green, neutral is orange, and negative is red. (For instance: you would see a red emoticon next to the Parking > Small spaces sub-theme.) If you hover over the emoticon, you’ll see a detailed count and percentage breakdown of the positive, neutral, and negative buckets.
- Comment sentiment. You’ll also be able to view sentiment on an individual comment level, indicating at a glance whether a particular comment is positive, neutral, or negative.
Can I export my data?
Definitely! The current release of Hey Yabble Count allows for simple data export via an easily shareable CSV format. Later product releases will include more export formats.
How does pricing work?
Hey Yabble Count uses Hey Yabble credits as currency. One comment = one credit. So for instance: if you run Hey Yabble Count on 500 comments, you’ll spend 500 credits. Visit our pricing page here for more info.
What is Hey Yabble Query and why is it useful?
Query creates an insights summary for your data. Ask it any question, set filters e.g. demographics and receive an automated summary of the key insights.
What is Hey Yabble Summarize and why is it useful?
Summarize is designed specifically for analyzing in-depth interviews. Saving up to 80% of analysis time by synthesizing results into key challenges, opportunities, actions and conclusions.
Can Summarize do an overall summary of all interviews?
Yes, once all interviews have been analyzed, an Executive Summary will provide all of the key areas of focus for the researcher to begin focusing on in their reporting.
Audiences FAQ
What is MyPanel?
MyPanel is Yabble’s customer-community software product. Brands build their own exclusive communities for research, enabling agile and iterative feedback with customers.
MyPanel communities have fully customized branding and permissions, and there are no limits on the number of participants or projects.
How do I find out more about MyPanel?
Book a demo with our Customer Success team! They'll take you through a personalized demo, explain pricing, and answer all your questions.
Which countries can I find audiences in?
Yabble reaches more than 60 million consumers in 45 countries around the world. Use the easy order wizard to set who you want to talk to, and instantly receive pricing.
Can I reach business or niche audiences?
Absolutely! Yabble can reach many different business and niche audiences, but please note that they often take longer to reach and can cost more because of their specialist natures.
Use the easy order wizard to set who you'd like to talk to, and instantly receive pricing. For highly specialized audiences, talk to a member of our Customer Success team.
How much data can I upload via CSV?
There are no limits to the data you can upload, but please note that larger files will take longer to process.
You must also ensure that you're the owner of the data and that you have all the necessary permissions to use it for research purposes.
Billing FAQ
Are there any set-up fees?
There's no set-up required to get started on the Pro, Pro+, and Business plans. If you want to purchase a bespoke Enterprise plan or the MyPanel add-on, you may incur costs for custom set-ups. For more information, please reach out via in-app chat, or email us at hello@yabble.com — and we'll get you sorted right away!
What forms of payment do you accept?
We accept all major credit cards and process them through our Stripe integration. (For specific information on which cards are accepted, please visit Stripe's website.)
We also allow monthly invoicing pending internal approval by the Yabble team.
So I can pay by credit card?
Yep! If you’ve loaded a credit card into your profile, you can easily make purchases for products like Hey Yabble credits and marketplace samples. To input your credit card details, head to the Settings > Plan and billing section of your account.
When will my billing start once I sign up?
Billing starts on the date that you subscribe and gain access to the Yabble platform. After that, your monthly subscription will be billed on that same day each month. Credit cards will be charged on your monthly anniversary date, and invoices are payable by the date set out in your agreed terms.
When will my credit card be charged if I sign up to the 7-day free trial on the Pro plan?
You'll receive your first invoice at seven days. You can make additional one-off purchases (such as Hey Yabble credits) throughout the trial period; these will be auto-debited from your card rather than added to your end-of-trial invoice.
Can I set up monthly invoicing instead of signing up with a credit card?
If you're signing up for Pro, Pro+, or Business, you'll need to input your credit card information during onboarding. Once you've subscribed, you can apply to change to monthly invoicing from the Billing page in your account. Monthly invoicing requires internal approval by the Yabble team.
Switching from credit card to invoicing will end your free trial — so if you prefer the invoicing option, we recommend waiting until your trial has ended to make the switch.
If you're signing up for a custom Enterprise plan, your customer success manager can set you up on monthly invoicing during the onboarding process.
Can I pay yearly instead of monthly?
Absolutely! Message the Yabble team via the Help Center or email us on hello@yabble.com, and we’ll make it happen for you.
Subscription plans FAQ
What plans does Yabble offer?
We offer four plans designed to help our customers get the most value from Yabble. They’re called Pro, Pro+, Business, and Enterprise. Pro, Pro+, and Business are billed at set costs and include set features and functionalities.
Enterprise is a custom plan for businesses with complex insights requirements. These plans are priced according to need.
I need help figuring out which plan subscription I should be on. What should I do?
No problem! Contact us on hello@yabble.com or book a demo with one of our sales team, and we'll get you on the perfect plan for your insights needs.
Can I change my plan during my billing cycle?
Of course! You can change your plan at any time in your account settings.
Upgrades will be prorated. If you downgrade, you'll retain the features and functionalities of your current plan until the end of your billing cycle, at which point the downgrade will take effect.
Can I add more user licenses to my subscription?
If you're on the Pro or Pro+ plan, you'll need to upgrade to Business if you want to add additional user licenses. If you're on Business or Enterprise, you can purchase additional users through the Users page in your account.
What happens to my current users if I downgrade my plan during the billing cycle?
Before you can downgrade, you must remove users from your current plan until you reach the user limit for the lower tier (e.g. if you're downgrading to Pro from Pro+, you must remove users until you have only one in your account).
Any user you remove will immediately lose access to the platform, so we recommend waiting until the end of your current billing cycle to remove users and complete the downgrade process.
Onboarding + customer support FAQ
How do I get started with Yabble?
It's easy! Just select your plan, complete the sign-up process, and start exploring the platform. You'll get immediate access to everything included in your subscription.
What's included in my free 7-day trial on the Pro plan?
Your Pro trial includes all the features and functionalities of the full Pro plan. You'll get 100 complimentary Hey Yabble credits you can use to explore our tools and generate insights.
What if I need extra onboarding or monthly customer support hours?
No problem! You can purchase additional customer support hours over and above what's included in your plan. Just let us know how many hours you need, and we'll get in touch with you and take care of the rest.